Outsourcing Makes Sense
Outsourcing customer service is a solution to lighten your internal resources and ensure a constant and continuous flow of customer service. A lot of people spend a lot of time on the Web; therefore, the strategies of companies have changed to mount new trends.
People are getting more involved and looking for quick solutions to their problems. Trying to follow this trend, they found new methods at low cost and effective strategies to avoid falling into trouble. The first contact with customers is very important. So, having a qualified customer service team is a great support option for fluid management and for the brand loyalty process.
What We Can Provide
Radiance offers a variety of services, including call center outsourcing, which includes personnel, training, infrastructure, telephony, and IT. Radiance’s multilingual, talented staff includes people with diverse skill sets such as outbound sales, technical support and payment processing.
Radiance can provide solutions for customer interactions as well as logistical services and staffing to support internal operations. Radiance serves many companies from many industries and in many countries around the world.
Customer Service
The outsourcing of services is important for any company, being the treatment with the client one of the links to achieve success.
The outsourcing services we offer are many. We try to cover the entire field of actions of a call center.
Customer Retention
In our special employment center, we create and carry out customer retention and loyalty strategies for companies or organizations. Hiring loyalty actions with us will mainly allow you to improve your KPIs (Key Performance Indicators), in addition to having a more solid donor or client base and linked to your organization.
Payment Management
The management of payments and collections impacts many aspects of the company, from the health of the treasury to the image we project in the stakeholders. It is not a function that should be left for "when you have a free time." It requires careful management and constant supervision. We manage the entire process for you.
Outbound Sales
Outsourcing telemarketing services to us will result in cost-effective solutions to increase sales, conduct market research, collect customer feedback or increase consumer interest in the business as part of effective branding. Whether made on a business-to-business basis or a business-to-consumer basis, our outbound telemarketing calls will bring you growth you can't imagine.
Marketing and Advertising
We are convinced that the great advantage of outsourcing is to have a specialized team that offers you multidisciplinary solutions for your marketing strategies. A company like ours, with experience and quality training efficiently analyzes your business, has as its goal the creation of an effective, omnichannel marketing plan adapted to the specific needs of the company.
Market Research
Our service, oriented to the realization of market studies, aim to identify and explore commercial opportunities according to the geographical and demographic profile of the potential client, trying to know the penetration rate of a product or service.